Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smarttecshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smarttecshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smarttecshop.com
Got in 12 days. Satisfied with product. Don’t know it’s accurate or not but for now... it’s great
I had high expectations about the scale, but it is even better than expected. I can't check how accurate it is, but it looks really reliable. For the weight of the whole body, I am pretty sure it gives correct results. The application is straight forward and easy to use. Every aspect of measurement is well explained, enclosing values graphs and recommendations on what to fix for a more healthy life. I like watching statistics for everything about me, and this looks very interesting to me. I can now have an overview picture of my health. It can be connected with the Google fit and Fitbit applications as well.
Заказала 15 получила 17. Спасибо за оперативность. Весы на данный момент работают нормально. Позже дополню отзыв.
отличные весы !!!! качественно упаковано! посылка будет доставлена без повреждений ! требуются 4 батарейки. выглядит как на картинке !! однозначно рекомендую !! Спасибо и УДАЧИ !!)
Con il mio p10 plus l'applicazione funziona bene. La qualità della plastica è buona. I parametri visualizzabili sono 16, dal grasso corporeo al peso senza grasso. Al grado di obesità.
Упаковка была очень помятая НО все цело. Закачала аппликацию, все работает, не знаю правда на сколько правдиво..
I am very pleased with this item. The delivery came after 3 weeks and considering that I bought it during the sale, it was very fast. The scales are accurate (compared it to several other scales) and if you connect the app on your phone to it, it shows a lot of data (bone mass, fat mass, muscle mass, etc.). I definitely recommend this scales to someone who wants to track more data about one's body weight and content!
Muito bom... muito facil para ligar ao smartphone atenção as Pilhas são as AAA
В Іспанії ваги пришли за 5 днів. Мене не було дома, тому посилку віднесли в найближче відділення Correos. Показання співпадають з данними інших вагів. App знаходить їх по Bluetooth і під' єднається без проблем. В тонких шкарпетках можна зважуватися, а в товщих пиши Error.
llegó a los dos días de hacer el pedido y funciona perfectamente.
Très bonne balance, hyper simple à connecté elle reconnais le smartphone seul, besoin d'aucune manipulation si ce n'est d'activé le bluetooth sur le portable. l'application aifit est complète très bien pensée facile d'utilisation, ont peut ajouter plusieurs utilisateurs et même des "invités" dont le poid et le profil ne seront pas sauvegardé si vos amis souhaitent la tester. vous pouvez enregistrer des h de rappel pour vous peser si vous souhaitez avec un suivi régulier et fiable. il vous faudra 4 pillés AAA pour l'alimenter, elles ne sont pas fournies. la balance est plutôt légère en plastique. elle remplit son rôle nous en sommes très satisfait. Merci
La aplicación pone que soy gordo jajajaj
Весы хорошие, пришли в Испанию очень быстро! После загрузки апликасьона сразу произошло сопряжение, можно задать несколько программ (взрослых и детей) есть постоянная напоминалка о взвешивании)) вес конечно показывают немного выше(сравнивал с другими весами) но это не критично. Так очень много информации о своём теле узнала!!! Спасибо большое !!
Aun no la he probado. Es un regalo para reyes envii hiper rapido
Funciona perfectamente
Finally I received the product in good condition
Todo perfecto y envío rapidísimo.
Very good scale, I recommand the product and the store