Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smarttecshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smarttecshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smarttecshop.com
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Ещё дополнительные насадки положили приятноээээ
Любопытная щетка. Пока не могу что либо сказать наверняка. Время покажет.
excellent, everything as described, lighter than I expected ... great product. Great business, thank you very much !!
thanks ,I recommend the store
Пришла щеточка! Все в целости и сохранности! описанию полностью соответствует! Буду теперь испытывать! товар рекомендую! спасибо!
Щетка пока нравится. Коробка была слегка помята, но внутри все целое. Есть инструкция на английском, легко переводится. Все понятно. Работает хорошо
Хорошая зубная щетка. Чистит хорошо, несколько режимов чистки. Пришла в полном комплекте.
Really great brush, love my clean teeth:) came 2 brushes in a separate boxes with 3 replacement heads for each. Thank you
Заказ сделала 07.01.2020 пришёл товар 15.02.2020. Отслеживался идеально до Украины, в Киеве на таможней немножко потерялся , но я позвонила на Укрпочту нашли и пришёл. Товар упакован хорошо , ничего не разбилось , товаром довольна .
Už mám druhý a jsem velice spokojený velmi dobře provedeno a čištění je skvělé budu objednávat další
nice i like it
До Бельгии дошло за пару недель. Товар среднего качества. Претензий нету. Все нормально.
Хорошая бюджетная щетка, 4 режима,один из них громко "жужит", чисткой остался доволен, качество хорошее. Размер не большой, чуть больше обычной зубной щетки. Упаковано в коробку, доставка достаточно быстрая. Спасибо
Llego todo bien solo que tardo mucho tiempo en llegar, muy chico el cepillo, se siente que tiene mucha fuerza, vamos a ver como funciona
ordered on 3th December received on 3 January 2018. shipping was fast during the busy season of December. now onto the package. received my 5 additional brushhead and one advice to store could be include some bubble wrap as my box was damaged but thankfully no harm to item. been using the brush for 1 week shifting from normal toothbrushes but boy was it good. the electric toothbrush does the same work easily and the different options are great. it can get in smaller spaces far inside the mouth. on average i use the brush for 5 mins. the toothbrush head only vibrates but do not rotate. furthermore while brushing, the strong brushing gives little vibrations which can act like a small massage for the mouth. i also included a picture of the instructions on how to use the toothbrush and its warranty card. haven't yet charged the toothbrush though. will add an updated feedback in about 1 month but from my experience so far if you want to get it definitely do so.
все супер.рекомендую 50. дней в Белорусию.все целое.упаковка класс.трек не отслеживается.рекомендую.
Package is ok, toothbrush is ok, but on "clean" mode I dont really feel any difference with non-electrical brush after one time. Maybe later.
хорошо упаковано, коробка была слегка помята, но на товаре никак не отразилось. заряжается через usb шнур, проверила, все работает. пришла щетка заряженой, все работает, несколько режимов вибрации. дополнительно 5 насадок, и еще 2 с щеткой в упаковке. все нравится
Nach 17 Tage die Zahnbürste zu uns gekommen. Die Verpackung ist ein bisschen gedrückt zusammen, aber die Zahnbürste ist in Ordnung. Alles ist okay.
Щётка обалденная! Аккуратно упакована в коробку, вместе с USB кабелем, 2 сменными насадками и инструкцией. Еще 5 насадок были отдельно. Итого 8. Сразу поставила заряжать. Работает прекрасно! Три режима вибрации/пульсации и скорости. Не жесткая. В восторге!