Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smarttecshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smarttecshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smarttecshop.com
Works great! I love it
My family enjoys it a lot. Easy to use. It’s very interesting and funny. A bunch of loved cute and pretty designs on the app.
It’s been a week since we used prinker and our whole family just loves it! We can choose different tattoos depending on the occasions and the daily looks. It really does print like a real tattoo and I am so impressed about its high quality of little machine as well as how easy it is to use! The prinker itself looks very smart, neat and easy to carry around. It’s an awesome product to make fun, memorable memories. My kids especially loved how they can created their own tattoos. it’s so cool. I personally have been enjoying tattooing myself according to my daily outfits. I would highly recommend this product as I am 100% satisfied.❤️
Got the product as my 10-year old daughter’s birthday gift. I would say the product is a blast! The product was delivered on time and the manual was simple to follow even for my 4th/2nd grader kids. These tattoos are super easy to apply, literally taking only a few seconds. We can choose from different characteristics from the application or creating our own and all of us are already experts at applying the images on each other’s skins. On day 2 of the product’s arrival, we had about 10 neighborhood kids lined up in front of our house and they were all amazed at the images being applied on their bodies (even their parents loved it!). We found no harm to our skins and tattoos are easily washed off with water and soap. It would be one of the best products to all ages of the users because they are temporary tattoos that are washable and there are so many options of characteristics we can choose from (or create our own images). Would definitely recommend the product to those who want to enjoy (or show-off) non-permanent yet different types of tattoos for a few days.
Tried it with my younger sister, and so far, I am very satisfied with the purchase. The application was precise, easy and surprisingly detailed. Though it's temporary, the ink color seems strikingly real. I'm going to try this with multiple designs before getting a real tattoo. It serves as a nice test to see how a real one would look on my body. Would definitely recommend.
First time and it works perfectly
I am a mom of three boys. They got very bored while staying at home these days. I was searching for something to amuse them and decided to try this printer. It was delivered earlier than expected date. This is a fantastic small printer! Kids get into this these days. They can make a tattoo with their favorite characters drawn by themselves in the app. I was concerning about the safety issue before making a order but it does not cause any irritation to their skin and was removed pretty easily just with hand soap. Now they are looking forward to use this in their birthday party with their friends. It must be a big hit!
Perfect ! thank you ))
The packaging was really cool and simple. It is a great product for a person/family who wants to enjoy many types of tattoos. It would be also great to use on occasions such as pool parties or festivals. All of my family members tried this and there were no allergy reacts. I loved the flower & lettering designs in their app, these designs were dainty and cute. It is 100% water-proof and smear-free if you use the primer correctly. It can be hard at first to find the proper speed as you roll the prinker, but you'll get it. I took shower with my tattoos and they stayed - until I had to rub my shower ball gently to take off them.
Promptly shipped and delivered quickly! First of all, it works great as advertised and feel very safe to use because they use cosmetic material to make its ink. I am not a fan for tattoos, but it is exciting to have temporary ones with absolutely no mental barrier together with friends and family! This is absolutely new type of toys that everyone can have fun in parties and events. One more thing to add is that I can’t wait creating my own design!!!