Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smarttecshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smarttecshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smarttecshop.com
Just got my lem13. So far its amazing! Great huge screen and very android friendly. A bit heavy, but I like to install it. Surely Turner's head
The clock is working perfectly. I charged or only once about 3 days ago and it still has an almost full battery. Thanks to the store, I like it.
perfect watch, i recommend the store , thank you
The first impression is very good. Watches charged more than 50% look good, with a soft strap but good quality. Easily connect the watch to the phone and update it. After long use, I will add another feedback
Часы хорошие, удобные. Несмотря на массивность, легкие. Рука не ощущает. Показывает частоту сердечных сокращений, считает шаги и еще много всего. Можно установить на телефон wiiwatch2. SMS, WhatsApp, Viber-Все сообщения отображаются. В приложении необходимо добавить необходимые уведомления. Телефон должен быть для этого постоянно в Bluetooth-соединении с часами. Экран можно поднять, делать видеозвонки и фотографировать очень удобно
Good watch, sorted out quickly. I roll on a bike, the track tracks like right, but once I noticed on the move for some reason the autopause worked, I wanted to see the current speed, and on the pause training was. charge quickly. There are also small things that do not like, but I think this is already a case of firmware and these jambs can eventually fix the developers. everything is fine, working.
El reloj es realmente genial! Mi marido es muy feliz, descubrió un par de horas! Todo se hace cualitativamente! Música agradable en la llamada, el embalaje está envuelto cualitativamente, ¡sin daños!
Me encanta este reloj. Funciona perfecto y se parece a la imagen. Se adapta perfectamente, definitivamente un buen producto
you use it as a fully independent mobile, since I always carry it with your own SIM card like everyone I have, because it's about wearing it and not having to carry it. It's a comfort to use it, because you feel total freedom. Its quality is very good, and it is fast, and with very good screen quality.
Excellent, the quality is noted. The screen is amazing, even though I imagined it a little thinner, but all in order.
Enjoyed immense the watch and better live than the beautiful photos ,it can answer calls by card ,The screen can be rotated at will, 5 stars
a wonderful watch! trust worthy store, I recommend the watch and the store. the delivery was on time. perfect.
It looks very rough and comfortable, but quite the opposite is super comfortable! And even in thin brazoz it's fine, it's fast with applications and it's just like having a cell phone in your hand with a native operating system high quality smartwatch! I completely recommend it, it comes with a lot of storage available and you can transfer files through the charging cable
I am in love with this watch, delivery was fast , the best Store Thank you
really good watch, it has a full android system, you can install any app from the playstore the only problem is that the screen is not really responsive so you need to get used to it.
Excellent , thanks
Все функции работают, Wi-Fi, Bluetooth. Есть виброрежим. Зарядка 2,5-3 часа. Весь путь отслеживалась посылка. рекомендую, ребята, как самостоятельное устройство
As in the photo, the description is correct. They work well. They are not too big and not too heavy, comfortable to wear. This is my first smart watch, and I am still learning a lot: for your configuration, it must be linked to a mobile phone via WiiWatch 2, you can use Google Play, facebook, Twitter, whatsapp and many other applications, make calls at any time and answer phone calls, recording data in sports such as running, this is a really great product
I am impressed by this unique watch. The miracle watch is complete with all possible accessories, even a protective screen. Thank you so much for the quality of this product.