Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smarttecshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smarttecshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smarttecshop.com
entregado super rápido en 2 días y funcionan muy bien
배송이 일단 엄청 빠릅니다. 그리고 가격대비 성능이 좋습니다. 조금더 사용해봐야 겠지만 아직까지는 만족합니다.
Вполне хороший товар. До Беларуси пришел за 20 дней, и то, мог бы даже и быстрее. Звук неплохой, примерно сравним с Xiaomi Piston, даже немного поприятнее. Сменные амбушюры в комплекты есть, разных размеров, но они какие-то слишком маленькие, мне не подошли, либо сразу же выпадают, либо сидят неплохо, но басса маловато. По этому поводу лучше заморочьтесь и возьмите себе толковые иные. Я взял от тех же Piston-ов сяомишных, самые маленькие, держатся вроде неплохо, и звук неплох, но басса маловато все же, но лучше пока так. Со временем возможно куплю сторонние, толковые, пенки может быть. Кроме этого, подработав под себя в Вайпере, можно сделать просто то, что нужно. По удобству, практичности, функциям TWS - то, что надо, полностью выполняют свою задачу. Батарея в пределах заявленного, без кейса сами наушники в районе 2,5 часов, с кейсом часов 10 выйдет. Взял с купоном по скидке за 1,5к, в целом - доволен. Подобрать идеальные амбушюры - будет все идеально.
VEREY GOOD
Llego antes y sin problemas, de buena calidad,recomiendo
Noretusi daugiau garso biski, bet cia kiekvienam atskirai turbut :) seip viskas labai gerai.
일단 이어캡이 사이즈별로 있어서 좋았습니다. 근데 이어폰끼리 두대가 페이링 되는게 잘 안되네요 케이스에 넣어서 번개 표시 누르고해야지 연결되는.. 이게 좀 아쉽습니다. 배송은 빠르네요
пришли быстро. упаковано очень хорошо! наушники качественно сделаны, сидят в ушах нормально. по мере использования отпишусь ещё. пока только положительные отзывы))
El producto no me llego pero aun así le doy todas las estrellas porque el vendedor tuvo muy buena comunicación y me hizo reembolso de mi dinero.
Good store
i like it
qcy 보다 통화품질 좋고 노래듣기는 qcy가 조금 난거 같아요
nice
Excelentes audífonos!!!
funcionan muy bien, esperaba mas fuerte el sonido, pero es correcto
MiFA ruuules. The quality of the product it’s very good for this price. The sound, connectivity, materials super nice. I recommend it. Thanks MiFA!
Compact Size. Great Quality Sound. Average Battery Life. Beautiful and sleek design. Fitted great on ear.
Fast shipping.. Headphone are really awesome.. Sound quality is excellent but not too much sound as i accept.. Callings with this headphone is spurb... Thanks store
Super jestem bardzo zadowolona
These are beautiful! Can wait to order more!
good store fast delivery of high quality products through all advise answers all questions are always polite and understanding
Good Quality Recommend excellent quality and very fast delivery
very good quality! Extremely happy with the product and fast delivery.Fast shipping! Good item!
Original item, perfect quality, very fast shipping. Very good. Will use again. Thanks
Very good design, happy shopping, thank you very much