Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smarttecshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smarttecshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smarttecshop.com
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всё отлично работает
Мне очень понравился, это мой первый такой пылесос, по квартире не блудится базу находит даже если ее передвинуть, попробовал перед самым носом передвинуть 30-60 секунд и он на базе.
Super valuable product, it is running since a week everyday and 1 time mopping as well. 2 floor house, my house wasn't clean like this before :)
robot otrzymałam ale mam problem z połączeniem Wi-Fi. To nie działa nie można się połączyć.
отличный пылесос.
super!!!!! dostawa szybciutko...sprzęt chula, śmiga i jesteśmy mega zadowoleni....!!!!!!!!!!!polecam !!!!!!!!
пылесос зверь, особенно в режиме turbo mode, очень доволен.
Ordered on May 9 and arrived to Bulgaria on 21st of May. Product seems very good and quality. When I try will update my review.
it's just the best. For this price it is the best cleaning solution for house
Produkt jest w 100% zgodny z opisem, zamówiony w piątek, we wtorek był już u mnie. Jest cichy, odkurza dokładnie, dosyć szybko, nie zostawia nieodkurzonych miejsc, mopowanie jest ok.
Все супер. Жена в восторге
super. the delivery time for shipment to Slovakia was 5 days. it was sent from Spain = without complications with custom clearance e.t.c. The robor looks very good, good quality of details. Also the functions are very good, cleaning also moping was done in automatic mode accurately and quickly. I can recomend the product and the store also.
Super odkurzacz, przesyłka tempo ekspresowe. Zakupiony w niedzielę a we wtorek dostarczony do domu. Odkurzacz sprawdzany i testowany. Jak na razie sprawuje się bardzo dobrze
cool
Muito bem precisa
Rewelacja !
zamówienie OK, czekam na fakturę w wersji elektronicznej lub inny dokument potwierdzający zakup oraz GWARANCJĘ (forma papierowa) gdyż takowej nie ma, a w opisie była informacja o gwarancji dwuletniej
I'm very satisfied. Very high quality, modern design, silent and intelligent.
Towar zgodny z opisem, szybka wysyłka .W piątek kupiony w poniedziałek dostarczony
Odkurzacz dotarł bardzo szybko z magazynu w Hiszpanii. Solidnie zapakowany kurierem DHL. Polecam wszystkim bo sprzęt jest dobrej jakości.
Jak najbardziej polecam i sprzedawcę i odkurzacz. Zamówiony 8.05 dostarczony 13.05. Produkt bardzo dobry, już go uwielbiam
Ilife A9s przyszedł bardzo szybko. To moj 2 zakup. Pierwszy kupiłam dla siebie drugi dla mamy. Polecam ilife A9s wszystkim kto chce mieć trochę czasu dla siebie.
Very fast delivery- two working days, wow extra! I’m using it third day and it’s great! Good working, silently, very thoroughly cleaning. Mopping quite good, but not WOW. Price is adequate to quality. I’m very satisfied about this robot, I recommend it at all
Хороший пылесос для поддержания чистоты, конечно генеральную уборку не отменит, но ежедневную уборку делает отлично
Хороший продукт. Не пожалел, что купил.