Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smarttecshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smarttecshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smarttecshop.com
my new best friend. Clean very good. No problems with carpets. Medium noise level. Clean approximately hour and 30 min before go to recharge. This is absolutely enough to clean first floor very well. Perfect for homes with pets
El producto se ve bueno, he tenido problemas para conectar al wifi pero al final lo conseguí y lo he visto funcionar me falta probar los distintos tipos de limpieza. Lo recomiendo y el manual está en español y al parecer tiene servicio técnico cosa que otras tiendas no tienen.
Хороший товар.Рекомендую! В руководстве есть русский язык
Excellent Fast & hight quality
Заказывайте, пришёл быстро за две с половиной недели, Беларусь без налога, идёт через Россию, работает хорошо, в сборе есть все, даже батарейки на пульт, приложение установилось легко, собачью шерсть собирает не плохо
thank you
отличный помощник. со своим делом справляется на ура. к приложению подключилась с первого раза. рекомендую к покупке!
I am very satisfied. I ordered it on 10.11, it arrived in Bulgaria on 19.11. I recommend!
Fast delivery. Very good product. Recommend the product and the store. Regards.
This is my second order. Perfect vacuum cleaner for the money! Arrived in a week from Spain to Bulgaria. Leaves no dust behind. Large dust bin! Easy to clean. App needs more work - sometimes disconnects and requires pairing.
unbelievable low price. extremely fast shipping & handling. very nice looking product. very happy customer!
The product is good and works well. I´m very satisfied. The delivery time was about 2 weeks.
Kaupmees tubli,saatmisega ei venitanud. Kuller tõi koju kätte. Esimene mulje robotist väga hea, näeb välja soliidne,kvaliteetne.Pole vaja teda kuskil peidus hoida ja häbeneda. Äpiga ühendamisks kulus mitu katset aga toimima ta hakkas, komplektis olev pult toimib samuti korralikult. Robotil sabas käia pole vaja. Külgmised harjad oli vaja omal paigaldada + laadida pea 4 tundi. Imemisvõimsusel 2 astet, väga nõrk ja lihtsalt nôrk. Tänu sellele tolmuimeja kohta väga vaikne aparaat. Parketi pealt korjab kenasti prahi ära, harjad teevad pool tööd ära. Lahtiste vaipade peale ronimisega on hädas, külmised harjad kipuvad vaiba alla minema. Vaja vaibad spets teibiga kinnitada ja siis peaks kõik ok olema, üle takistuste ronimisega tal iseenesest probleeme pole. Laadijasse (koju) naasmisega samuti mitte, minut kaks otsib laadija signaali ja kui leiab sõidab pikalt keerutamata paika.
Пристигна за 1 седмица от Испания с куриер, изпращане за 5 дни. Отлично опаковани, пълна комплектация. Справя се отлично с килими и ламинат. Преминава без проблем от ниско към високо, катери се без да се затруднява. Съпругата му е очарована и много доволна. Останахме приятно изненадани и впечатлени от резултата след почистване. Препоръчвам на всеки който има нужда от продукта, ще останете очаровани и впечатлени.
Страхотен робот. Стилен, мощен 1600Pa, чисти много добре дори и килими. Има дисплей, WiFi и мобилно приложение за следене и управление! Има 2 различин четки за чистене. Това е втората ми поръчка на робот Ilife. Изключително бърза доставка само 7 дни с DHL от Испания. Препоръчвам както робота и търговеца.
Tiene muy buena pinta, se ha conectado pero no se ha probado, más adelante en probarla indicaré más, con todo su equipamiento tiene que funcionar de lujo, la marca es muy buena, ya tengo otro aparato de la misma marca y estoy súper contento, entrega en dos días y un precio de escándalo, store muy recomendable y perfecto.
Всё работает, качеством уборки за такие деньги вполне довольны.
The shipment arrived quickly, in excellent condition. The package has everything from operating instructions to spare parts. It works perfectly and cleans very well.
nice thank you
Пришел очень быстро, всё работает, я счастлива, спасибо )