Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of smarttecshop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@smarttecshop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@smarttecshop.com
todo bien, tardó más de lo normal pero no hubo problemas con aduanas para envío a España porque lo marcaron con precio inferior
ravie de la communication avec le vendeur en cette période difficile. il a énormément de patience! réception en 10j après envoie. Très joli téléphone et merci pour les cadeaux. Super , je recommande
By the way I could not change your Language to English version Please help me.
It works very well. It took about 20 days to ship during the chinese new years. It's very fast. And very thankful to the store for changing the color.
The store was very cooperative with me, the phone arrived as if the box had not been opened ,, everything was new ,, the phone supports Google services 100% .
مع هدايا جميل
Very nice store, i receive my phone in 22 days, with gifts and 5G phone, with google service. Thanks for seller
Thank you so much store! reliable and good service! very nice smartphone.. you will not regret buying.. store recommended100%
The box came in flawless condition was packed inside of 2 boxes as double layers protection, store good communication always answered question, very reliable.
Все хорошо только. Google pay наработает пишет устройство рутировано((
Received it in aout 4 weeks. Good condition, item as described! Confirmed has the play store! Very good store!
El teléfono es una bestia me encanta.Trae de regalo 2 carcasas,protector... servicios de Google instalados y funcionando. Para los Españoles pedir con DHL de la otra forma os lo pararán en Aduanas y piden una burrada, con DHL muy poco. El vendedor un crack preocupado en todo momento,lo recomiendo totalmente. Una excelente compra la verdad.
store is efficient and always respond to issues and good support.. I waited for the purple as he inform me no stock. I love it alot it is nice.. Good thanks for the gift he given..
phone is so pretty good ,service was excellent and so many gift from this store。
Really good store and I recommend to buy from this store
Oh you did good Sir. I ordered purple but they notified me it was out of stock. Silver is pretty too though. :) It came fully loaded with Play Store and in English! I had a hard time with some apps like Netflix etc since its a Chinese model, but those are trivial issues. Package came with all sorts of goodies ( 2 cases, travel plug, screen protector and lanyard). Order came within 3 weeks of purchase - Not bad at all. Thanks so much, Happy customer!!! *hug* - Jade *blurred out the sticker on back*
I received everything as described in perfect conditions in about 2 weeks 100% recommended
Trusted store, well communication and fast delivery. Recommend +++ Amazing phone with Google service worked !!!
excellent recommend